Troubleshooting

Common errors and ways to fix them are listed below.

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Connection errors

• "An existing connection was forcibly closed by the remote host"
• "No connection could be made because the target machine actively refused it"

Usually caused by:

• proxy problems
• unstable internet connection

Solution:

• check the proxy
• try another proxy
• make sure your internet connection is stable

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Response ended prematurely

If the error happens constantly:

• most likely, a SOCKS proxy is being used without specifying the protocol
  for example, use: socks5://IP:PORT

If it occurs occasionally:

• it is likely caused by temporary connection drops on Steam's side

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Accounts disappeared, RCode or password does not work

If you downloaded NebulaAuth from the official source:

• the application does not modify account data
• the issue is outside the application

We recommend contacting Steam Support.

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Steam Guard code does not work

Reason:

• the time on the PC is out of sync

Solution:

• synchronize the time with the internet
• restart the application

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Error when linking: BadConfirmationCode

This is a known Steam issue.

Solution:

• follow the instructions at the top of the linking window
• or see the section: Linking → Problem solution

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"Failed to synchronize time with Steam"

This error can occur when the application starts.

Reasons:

• maintenance on Steam's side
• connection problems

Solution:

• check the internet
• try disabling or changing the VPN

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Session fully expired

Solution:

1. Select the account
2. Click Account → Login
3. Enter the password